1. Introduction
Welcome to Shramik Seva ("Platform", "we", "us", or "our"), a product of S D R SECURITY MANAGEMENT AND SERVICES PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.
By using Shramik Seva, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Platform.
2. Information We Collect
Personal Information:
• Full name, date of birth, gender
• Mobile phone number and email address
• Physical address and location data
• Aadhaar number or other government ID (for verification purposes)
• Profile photographs
• Skills, work experience, and educational background
• Bank account details (for payment processing)
• GSTIN (for employers)
Device & Usage Information:
• Device type, operating system, and browser type
• IP address and approximate location
• App usage patterns, pages visited, and features used
• Login timestamps and session duration
Payment Information:
• Transaction records and payment history
• Subscription plan details
• Invoice data
Note: We do NOT store credit/debit card numbers, CVV, or banking credentials. All payment data is securely processed by our payment partner, Paytm Payment Gateway, in compliance with PCI-DSS standards.
3. How We Use Your Information
We use the collected information for:
• Account Management: Creating and managing your user account
• Service Delivery: Matching workers with job opportunities, facilitating communication between workers and employers
• Verification: Verifying identity, skills, and work attendance through OTP and GPS-based systems
• Payments: Processing subscription payments, generating invoices, and managing refunds
• Communication: Sending OTPs, job alerts, payment confirmations, and platform updates via SMS and push notifications
• Platform Improvement: Analysing usage patterns to improve features and user experience
• Legal Compliance: Complying with applicable Indian laws and regulations
• Support: Responding to customer inquiries and resolving disputes
4. Information Sharing & Disclosure
We may share your information with:
• Employers & Workers: Basic profile information is shared between matched parties to facilitate employment (e.g., worker skills visible to employers, employer company name visible to workers)
• Payment Processors: Paytm Payment Gateway for processing transactions
• SMS Service Providers: For OTP delivery and notifications
• Legal Authorities: When required by law, court order, or government regulation
• Service Providers: Cloud hosting, analytics, and customer support tools
We do NOT sell your personal data to third parties for marketing purposes.
5. Data Retention
• Active Accounts: Data is retained as long as your account is active
• Deleted Accounts: Personal data is deleted within 90 days of account deletion request, except where retention is required by law
• Payment Records: Transaction history and invoices are retained for 7 years as per Indian tax regulations (GST Act)
• Work Logs: Worklog data (attendance, photos, GPS data) is retained for the duration of the job plus 90 days
6. Data Security
We implement industry-standard security measures including:
• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive personal data
• Role-based access controls for internal data access
• Regular security audits and vulnerability assessments
• Secure payment processing via PCI-DSS compliant Paytm Payment Gateway
While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights
As a user, you have the right to:
• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a machine-readable format
• Withdraw Consent: Opt out of marketing communications at any time
• Grievance Redressal: File a complaint with our Grievance Officer
To exercise these rights, contact us at support@sdrsecurity.in or through the in-app support feature.
8. Cookies & Tracking
We use cookies and similar technologies for:
• Essential Cookies: Required for platform functionality (authentication, session management)
• Analytics Cookies: To understand usage patterns and improve the platform
• Preference Cookies: To remember your language, theme, and other settings
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.
9. Third-Party Services
Our Platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.
Third-party services we use include:
• Paytm Payment Gateway (payments)
• Google Maps (location services)
• Firebase (push notifications)
• Fast2SMS / Jio DLT (SMS services)
10. Children's Privacy
Shramik Seva is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will promptly delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Platform after changes constitutes acceptance of the revised policy. Significant changes will be communicated via email or in-app notification.
12. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
13. Contact Us
For privacy-related queries, data requests, or grievances:
Grievance Officer / Data Protection Contact
S D R SECURITY MANAGEMENT AND SERVICES PRIVATE LIMITED (Shramik Seva)
33/A, Manoranjan Roy Chowdhury Road,
Kolkata, West Bengal, India
Email: support@sdrsecurity.in
Phone: +91 9305651274
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST